Shipping policy
Welcome to THECNCSOURCE.COM's Shipping Policy. We're dedicated to providing you with a seamless shopping experience, including clear and transparent information about our shipping process. Please read this policy to understand how shipping works for your orders.
1. Shipping Destinations: We are currently offer shipping to addresses within the United States, Mexico, and Canada. If your location is not listed, please contact our customer support team to inquire about special arrangements.
2. Processing Time: After your order is successfully placed and payment is confirmed, our team will process and fulfill your order within 2-3 business days. Please note that processing time may be slightly extended during peak seasons or holidays.
3. Shipping Methods: We offer several shipping options to cater to your needs. Shipping methods available include:
- UPS Ground
- UPS 2nd Day Air
- UPS 3 Day Select
- UPS Next Day Air
4. Shipping Costs: Shipping costs vary based on your selected shipping method, delivery location, and order value. The exact shipping cost will be calculated and displayed during the checkout process before payment.
5. Order Tracking: Once your order is shipped, you will receive a shipping confirmation email with tracking information. This allows you to monitor the status and progress of your shipment.
6. Customs and Import Duties: For international orders, please be aware that customs duties, taxes, and fees may be applicable upon delivery. These charges are beyond our control and are the responsibility of the recipient. We recommend checking with your local customs office for more information on potential fees.
7. Address Accuracy: Please ensure that you provide accurate and complete shipping information during checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
8. Delayed Shipments: While we strive to ensure timely delivery, occasional delays may occur due to factors beyond our control, such as weather, customs processing, or carrier issues. In such cases, we will work with the shipping carrier to resolve the issue and keep you informed.
9. Lost or Stolen Packages: If your package is marked as delivered but you haven't received it, or if you suspect it has been lost or stolen, please contact our customer support team. We will assist you in initiating a trace with the shipping carrier and finding a solution.
10. Shipping Policy Changes: We reserve the right to modify or update our Shipping Policy at any time. Any changes will be posted on our website, and continued use of our services constitutes your acceptance of the revised policy.
If you have any questions or require further assistance regarding our shipping process, please don't hesitate to contact our customer support team at support@thecncsource.com.