Refund policy
1. Refund Eligibility: We want you to be completely satisfied with your purchase from THECNCSOURCE.COM LLC. If you're not satisfied for any reason, you may be eligible for a refund under the following conditions:
2. Product Eligibility:
- Digital Products: Due to the nature of digital products, all sales of digital downloads (e.g., eBooks, software, music, etc.) are final and non-refundable unless otherwise stated in the product description.
- Physical Products: Refunds for physical products are available within [30] days from the date of delivery. The product must be in its original condition and packaging, unworn or unused, with tags. You’ll also need the receipt or proof of purchase to be eligible for a refund.
3. Process for Requesting a Refund: To request a refund, please contact our customer support team at support@thecncsource.com with your order number and reason for the refund request. Our team will review your request and respond within 5-7 business days.
4. Refund Processing: If your refund request is approved, we will initiate the refund process, please note there will be a restocking fee of 20% of the total order amount. Refunds for physical products will be issued to the original payment method used during purchase. For digital products, refunds will be processed in accordance with the payment provider's policies.
5. Non-Refundable Items: Certain items are not eligible for refunds, including but not limited to:
- Personalized or custom-made products.
- Perishable goods.
- Gift cards and vouchers.
- Digital products
6. Shipping Costs: Shipping costs for returning items are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, damaged product).
To start a return, you can contact us at support@thecncsource.com. Please note that accepted returns will need to be sent to the following address: